30 Day Money Back Guarantee
If you’re not satisfied, neither are we. If you find anything not to your liking, return the item within 30 days from the date of invoice for a full refund or exchange.
Returns must be in the same condition as when received with original packaging. We inspect returns and upon approved inspection, your purchase will be refunded. Returns not in the original condition or incomplete, may be subject to a charge.
Exchanges may incur additional shipping charges on sending the exchange item back out to you.
*Limitations and Exceptions to Extended Return Period
Returns of the following products must be made within 14 days of purchase - Recording devices, DJ equipment, workstation keyboards, rack signal processors
Returns of the following products must be made within 3 days of purchase – Vintage instruments
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, opened software, opened reeds, used mouthpieces, electronic software downloads, books, CDs, videos, tubes, in-ear buds, earplugs and in-ear monitors, harmonicas, cleaning products, demo gear, and custom made equipment.
Special Order Items
Most special order Items may be returned but are subject to a factory restocking fee of 20%. Custom Made Orders can not be returned
Beginner Instruments Purchased on our Rent-to-own Contract
You have the option of returning the instrument and canceling your contract anytime during the contract period, with payments up to date and the instrument in good working condition. Refunds will not be issued for months the instrument was rented.
Intermediate & Professional Instruments Purchased in our Store
You have a 30 Day Money Back Guarantee and a One Year Service Warranty.
You have a 30 Day Money Back Guarantee and a One Year Service Warranty for instruments and hardware. *Exceptions may apply.